What makes an inquiry answerable
An answerable inquiry names a family from the twelve families on this site rather than a generic machine word, and it places that family in a plant setting such as a cement plant, a mine, a washing plant or a metallurgical works. It describes the material or process involved in general terms, for example grinding, crushing, hoisting, washing and selection, or kiln work, and it states whether the requirement includes installation and commissioning or technical services. With those elements present, the company can judge whether the requirement falls within its stated scope and can ask the follow-up questions that a quotation would need.
An inquiry that only names a machine and asks for a price will almost always need a second round of questions, because heavy machinery is selected for a duty and a layout, not from a catalogue price. The selection guides on this site are written to prevent that second round: each one lists the operating details that matter for its family, and a buyer who works through the relevant guide before writing will already have most of the answers the company needs. The inquiry form is therefore best used after a family page and a selection guide have been read, not instead of them.
Ordering terms are questions, not published figures
Please confirm the minimum order quantity and the lead time in your inquiry. No confirmed ordering interval appears in the sources, and figures that appear on individual marketplace listing pages belong to those listings and must not be expanded into general terms. The ordering terms page therefore uses only buyer imperative sentences, asking the buyer to confirm the minimum order quantity and the lead time in the inquiry, and to confirm the trade and payment terms that are acceptable before an order is confirmed.
That approach also protects the buyer. A figure published on a website can easily be mistaken for a commitment that was never made for a particular order, and a buyer who relies on it may plan around a term that does not apply. By contrast, a term confirmed in writing for a specific requirement, after the company has seen the family, the application and the site conditions, is a term both sides can rely on. The inquiry form is the place where that confirmation should be requested, and the message should ask for it explicitly rather than assuming it.
Certificates and documents in an inquiry
If a tender or a contract requires a certificate, the inquiry should name the certificate and ask for the document itself. The company profile states certifications including ISO9001:2015 quality management system, mining product safety mark, and mining electrical equipment certification, and this site repeats those names only with that attribution. No certificate number, issuing body, validity period or scope is published here, because none appears in the sources, and a buyer should not treat a repeated name as a substitute for the document that a tender will actually check.
The same request should be made for any other document the buyer's own checks require, such as drawings or a reference list that the company is willing to share. Naming the document in the first message saves a round of correspondence, and it lets the company respond with the correct document rather than a general assurance. The frequently asked questions page gathers these document questions together with the specification and ordering questions, and it routes each one back to inquiry confirmation rather than answering it with an unverified statement.
Send your inquiry
Send your inquiry to CITICTLC
Use the form below and include the family, the application field and the questions you need confirmed, so the reply can be specific to your requirement.